As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows:

• Hire, orient, schedule, train, coach, and counsel concierge team.
• Provide timely feedback to team and consistent performance management.
• Assist General Manager to Provide high levels of customer service and create a restaurant style dining atmosphere.
• Assist General Manager and Executive Chef to keep residents satisfied with food, service, dining programs, and housekeeping services.
• Partner with General Manager (GM) to provide quality and compliance leadership. Responsible for supporting building inspections, quality checks of housekeeping, kitchen, and dining room, and ensure all life/safety rules are followed.
• Partner with GM to train team on company standards, including but not limited to cleanliness, sanitation, appearance (environment and uniforms), service, and satisfaction.
• Solve issues before they become problems or complaints.
• Assist the General Manager with all aspects of community operations.
• Act as “Manager on Duty” when the General Manager is not on site.
• Ensure adequate coverage of front desk to maintain overall satisfaction of customer service experience.
• Perform other duties as needed and/or assigned.
• Maintain compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.

Recruitment

• Coordinate the community’s team member recruitment efforts in accordance with Sunrise Senior Living standards, programs and services expectations.
• Champion with community leadership all Sunrise Senior Living human resource policies and procedures related to recruitment and employment matters such as but not limited to pre-employment screenings, reference checks, recruitment and selection process, group interviews documentation, job previews and job offers.
• Partner with department coordinators with forecasting staffing needs, networking, optimization of team member availability, and other employment events.
• Ensure all new hire paperwork and administration is completed timely and prepared for payroll and record keeping including creating and maintaining team member personnel file information in appropriate systems such Human Resource Information System (HRIS), timekeeping system, Applicant Tracking System (ATS).
• Champion the team member on-boarding and welcome orientation process, maintains personnel files and binders according to Federal, State regulations and Sunrise policy.

Payroll & Human Resources

• Ensure team members follow Federal, State, Local and Sunrise timekeeping policies in recording/punching hours worked.
• Process payroll and submit accurate bi-weekly payroll by established schedule.
• Maintain and update team member benefits administration and is a resource to direct team members for answers and resolutions.
• Complete payroll reconciliation per Sunrise internal business controls.
• Champion training compliance and records, performance appraisal records and ongoing data entry into Sunrise University portal.

Information Monitoring, Process and Systems

• Set up ongoing procedures to collect and review information needed to assist in billing and accounting support services to meet business performance results, deadlines, and reporting.

Financial System Close and Management

• Understand and utilize financial data and tools to accurately reflect the business performance.
• Follow monthly accounting calendar and scheduled tasks to ensure all financial data expectations and deadlines are met.
• Maintain Resident Billing System
• Maintain separation of duties in accordance with policies and procedures

Business Processes – Key Controls

• Ensure business controls are followed with company policy and completed for each business area.
• Assist in providing audit materials and information as requested.
• Meet business process deadlines consistently.
• Execute business processes to ensure completeness and consistency in compliance to standard operating procedures (SOP).
• Maintain and organize audit materials and information for audit review.
• Complete and verify accuracy of payroll and census reconciliation and uploads to compliance dashboard timely.

Training, Leadership and Team Member Development.

• Partner in the delivery and participation in Sunrise University Training and self-study programs during the required timeframe.
• Develop a working knowledge of state regulations and ensures compliance through supervising and coaching team members.
• Attend regular meetings; Stand Up, Cross Over, Department Head Meetings, Town Hall, Quality Improvement, and others as directed by the General Manager.
• Achieve the Team Member Engagement goals and actively leads in the Engagement Improvement Planning sessions.
• Hold team accountable and corrects actions when necessary and documents.
• Keep abreast of professional developments in the field by reading, attending conferences and training sessions.

Risk Management

• Manage the process of worker’s compensation claims to expedite return to work, to close the claims, to promote positive team member relations and to reduce overall cost.
• Partner with leadership team to ensure community follows OSHA requirements and promotion of Risk Management programs and policies; monitors adherence to safety rules and regulations and recommends remedial action as appropriate.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed throughout this job description are representative of the knowledge, skills, and abilities required.

• High School Diploma or General Education Degree (GED) required. Associate degree preferred.
• Three (3) years of prior work experience in “front of house” supervision and leadership. Experience includes managing employees, recruiting, customer service, labor scheduling, budgeting, and expense management.
• Ability to handle multiple priorities.
• Ability to delegate assignments to the appropriate individuals based on their skills, roles and interests.
• Possess written and verbal skills for effective communication and the ability to facilitate small group presentations.
• Ability to perform tasks with frequent interruptions.
• Competent in organizational, time management skills.
• Demonstrates good judgment, problem solving and decision-making skills.
• Ability to work in a team setting and to provide strong customer service.
• Basic computer skills – Microsoft Word, Excel, Outlook.
• Knowledge of state, federal, and/or provincial employment standards and practices.
• Ability to handle highly confidential information and manage information with utmost integrity.
• Ability to perform or learn budget analysis and variance reporting.
• Able to carry a serving tray with at least 4 meals and/or beverages at any given time.
• Able to clean apartments and dining room as needed.
• As applicable, all Sunrise team members who drive a Sunrise vehicle must review and sign the Driver job description and understand the key essential duties for safety and regulatory compliance.
• Ability to work weekends, evenings, and flexible hours.
• Must possess valid driver’s license.