When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together.

Sunrise Senior Living was again certified as a Great Place to Work® by Activated Insights. This is the 8th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of.

Essential Duties

As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows:

Skilled Nursing Center and Program Oversight

• Plan, organize, develop and lead the overall operation of the skilled nursing center in accordance with current federal, state/provincial, and local laws and Sunrise standards, guidelines, and regulations.


• Ensure policies are communicated and followed by team members, visitors, and guests/residents.


• Oversee administrative duties including but not limited to completing reports, medical forms, charting, and other skilled nursing administrative operations as necessary.


• Responsible for the Care Planning meeting to include the development of the agenda and facilitate participation of others as appropriate.


• Evaluate and implement recommendations from established committees as they may pertain to nursing services.


• Ensure customer engagement of the skilled nursing center to confirm and assist team members in performing their work assignments in accordance with acceptable Sunrise and nursing standards.


• Review and act upon any complaint or concern as they arise.


• Participate in and prepare for surveys and inspections made by authorized personnel and government agencies.


• Maintain a robust public relations program in support of the skilled nursing center.


• Manage the Quality Assurance and Performance Improvement program through the development of Performance Improvement Plans.


• Ensure the timely reporting of facility reportable incidents as determined by federal and state/provincial regulations.

Guest/Resident Relations

• Inform Director of Nursing Services of new admissions, expectations for service, room assignment, and any special instructions.


• Ensure customer engagement practices are performed, greet newly admitted guests/residents, and visit guests/residents at a minimum weekly.


• Ensure guest/resident requests are met in a timely, professional, and friendly manner.


• Maintain confidentiality with all guest/resident information.


• Participate in community wide efforts to ensure proper placement of guests/residents by level of care.


• Ensure team member documentation of service provided via medical record system and federally mandated MDS system.


• Provide oversight and guidance to care planning team.


• Oversee the process and review care plans and assessments as necessary at least quarterly; ensure care plans are individualized.


• Develop methods for coordination of nursing services with other guest/resident services to ensure the continuity of the total regimen of care.

Quality Assurance and Regulatory Compliance

• Strive for excellent quality care and service delivery as measured in the Quality Services Review (QSR) process.


• Develop and implement appropriate plans of action to correct identified deficiencies in compliance with Sunrise expectations for QSR and other regulatory compliance.


• Ensure skilled nursing center team members are properly trained in Sunrise Cares injury and illness prevention, Safety Data Sheets (SDS), emergency preparedness manuals, and Lockout Tagout procedures.


• Report and investigate allegations of resident abuse.

Financial Management

• Assist in the presentation and value of Sunrise’s products and services for our residents, families, team members, and targeted referral sources.


• Assist the executive director in completing the annual community budget.
• Understand and manage the department budget to include labor/labour and other expenses and its impact on the community’s bottom line.


• Review monthly financial statements and implements plans of action for deficiencies.


• Process and submit monthly expenses and budget data timely per Sunrise policies and internal business controls.


• Coordinate with the community team to achieve maximum staff economies and cross training when applicable.


• Understand the internal cost associated with all Sunrise resident care programs.

Training, Leadership and Team Member Development

• Manage the department, including but not limited to: recruiting, hiring, training, coaching, and disciplining.


• Partner in the delivery and participation in Sunrise University Training and self study programs during the required timeframe.


• Develop a working knowledge of state/provincial regulations and ensure compliance through supervising and coaching team members.


• Achieve the Team Member Engagement goals and actively lead in the Engagement Improvement Planning sessions.


• Complete team member staffing and scheduling according to operational and budgetary guidelines.


• Review of timekeeping practices and payroll reports daily to ensure all hours worked are recorded and appropriately paid.


• Conduct timely performance appraisals with meaningful conversations.


• Hold team accountable and correct actions when necessary and document.


• Attend regular meetings; Stand Up, Cross Over, Department Head Meetings, Town Hall, Quality Improvement, and others as directed by the Executive Director.


• Keep abreast of professional developments in the field by reading, attending conferences, and training sessions.


• Maintain compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.


• Perform other duties as assigned.

Core Competencies

• Building Customer Loyalty


• Building Partnerships


• Building a Successful Team


• Building Trust


• Business Acumen


• Coaching for Success


• Communication


• Decision Making


• Delegating Responsibility


• Developing Others


• Driving for Results


• Facilitating Change


• Leading through Vision and Values


• Planning and Organizing


• Presentation and Training Delivery


• Sales Ability / Persuasiveness


• Stress Tolerance


• Work Standards

Experience and Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed throughout this job description are representative of the knowledge, skills, and abilities required.

• Bachelor of Science degree preferred


• One (1) year supervisory and management experience including hiring staff, coaching, performance management, daily operations supervision, discipline, and counseling


• Maintains applicable federal and state/provincial certification and licensure


• Experience in health care management and skilled nursing environment


• Proficiency in Medicare, Minimum Data Sheets (MDS) / Resident Assessment Instrument (RAI), Care Plan process, and other reimbursement regulations.


• Proficiency in nursing practices, procedures and guidelines, regulations, and laws pertaining to long term care administration


• Maintains CPR and First Aid credentials
• Knowledge of federal and state/provincial regulatory requirements


• Ability to handle multiple priorities


• Ability to delegate assignments to the appropriate individuals based on their skills, roles, and interests


• Possess written and verbal skills for effective communication and the ability to facilitate small group presentations


• Competent in organizational and time management skills


• Demonstrates good judgment, problem solving, and decision making skills


• Demonstration of proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) and Sunrise applications with the ability to learn new applications


• Ability to work weekends, evenings, and flexible hours, available for our customers at peak service delivery days and times

Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals – at work and in your life.

We also offer benefits and other compensation that include:

• Medical, Dental, Vision, Life, and Disability Plans
• Retirement Savings Plans
• Employee Assistant Program / Discount Program
• Paid time off (PTO), sick time, and holiday pay
• Daily Pay offered to get paid within hours of a shift (offered in the U.S. only)
• Tuition Reimbursement
• In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses. The eligibility to receive such a bonus will depend on the employee’s position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program.
• Some benefits have eligibility requirements

Apply today to learn why Sunrise Senior Living is a certified Great Place to Work®

Sunrise considers the health and safety of its residents, family members, and team members to be one of its highest priorities. Employment with Sunrise is conditioned on completing and passing a drug test (which does not include marijuana), participating in testing requirements (e.g. Tuberculosis Test, Physical Evaluation). Covid-19 and Influenza vaccination is only required to the extent mandated by applicable federal, state, and local laws and authorities.

Selected candidates will be offered competitive compensation based on geographic location of community/office, skills, experience, qualifications, and certifications/licenses (where applicable).