When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together.

Sunrise Senior Living was again certified as a Great Place to Work® by Activated Insights. This is the 8th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of.

Essential Duties

As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows:

Health Information

• Maintains health information services for the community Skilled Nursing Center in accordance with Federal, State/Provincial, local laws and regulations and professional practice standards.


• Reviews and maintains current census.


• Maintains filing system for in-house and discharged guests/residents to facilitate record retrieval and access.


• Assembles, audits, completes and files guest’s/resident’s discharge records within thirty (30) days.


• Maintains system for the timely completion of all charts.


• Audits in-house records for accuracy and completeness according to the established schedule.


• Thins in-house records monthly and promptly file the thinning in the guest’s/resident’s in-house overflow file in an organized manner.


• Maintains current guest/resident information in the computer file and generates the necessary reports in accordance with the established schedule.


• Prepares admission records and chart for the newly admitted guests/residents.


• Retrieves and files the guest’s/resident’s health information records and reports timely.


• Assists the clinical team members in preparing discharge and transfer records.


• Prepares health information records with documented Administrator’s approval, for subpoenas and correspondence in accordance with the established procedures.


• Ensures all health information records are protected and kept confidential in accordance with current laws and regulations.


• Protects all health records from loss, damage or destruction prior to the statute of limitations.


• Assists with Quality Assurance and other committee meetings when instructed by the Director of Nursing.


• Assists in Quality Improvement studies.


• Attends inter-departmental meetings as directed.


• Participates in ongoing in-service training as related to health information, resident rights and other related subjects.

Guest/Resident Relations

• Responds to guest/resident and/or family request in a timely and friendly manner.


• Maintains confidentiality with all resident information.


• Provides excellent customer service to our guests/residents and visitors at all times.


• Ensures the Sunrise Principles of Service are extended to all guests/residents.

Risk Management and General Safety

• Partners with community team to ensure community is in compliance with national/provincial regulations pertaining to occupational health and safety requirements and promotion of Risk Management programs and policies; adherence to safety rules and regulations.


• Practices safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS) and Lockout Tagout procedures.

Clinical Indicators

• Total number of guests/residents for the month


• Number of admissions from another Sunrise community


• Number of discharges to another Sunrise community


• Number of admissions declined for clinical reasons


• Number of move outs for clinical reasons:
  
  
  
  • Pressure ulcers
  
  
  • Trach/feeding tube
  
  
  • Dialysis
  
  
  • VRE/MRSA
  
  
  • Diabetes management
  
  
  • Respirator
  
  


• Number of guests/residents for the month:
  
  
  
  • Unplanned / avoidable weight loss
  
  
  • Acquired in-house pressure ulcers
  
  
  • Restraints
  
  
  • Anti-Psychotic medications
  
  
  • Acquired in-house infections
  
  
  • In-house injury non-fall related
  
  
  • Number of residents who have fallen
  
  
  • Number of residents who have fallen with injury
  
  
  
  


• Medical Error Records:
  
  
  
  • Actual
  
  
  • Documentation
  
  
  • Pharmacy
  
  
  
  


• Support Services Usage Records:
  
  
  
  • Hospice
  
  
  • Therapy Services
  
  
  • Dialysis
  
  
  • Home Health
  
  
  • Mental Health
  
  
  • Podiatry
  
  
  
  

Training, and Contributing to Team Success

• Participates actively as a member of a team and committed to working toward team goals.


• Demonstrates in daily interactions with others, our Team Member Credo.


• Commits to serving our residents and guests through our Principles of Service.


• Contributes in the overall engagement programs and processes (customer and team member engagement) including participating in the team member engagement survey and engagement improvement planning workshops.


• Attends regular meetings; Town Hall, Department Team Meetings, Cross Over, and others as directed by the Supervisor / Department Coordinator.


• Maintains compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.


• Performs other duties as assigned.

Core Competencies

• Building Customer Loyalty


• Building Trust


• Communication


• Contributing to Team Success


• Managing Work (includes Time Management)


• Planning and Organizing


• Quality Orientation


• Stress Tolerance


• Technical / Professional Knowledge

Experience and Qualifications

• High School Degree / GED required


• Previous experience in long term care and health information systems preferred


• Sunrise Senior Living community experience preferred


• Desire to work with geriatric population


• Ability to handle multiple priorities


• Possess written and verbal skills for effective communication; communicates with various audiences such as clinical team members, nursing personnel, supervisors and consultants


• Demonstrated knowledge of medical terminology, Ombudsman Reconciliation Act (OBRA) and long term care/state/provincial regulations


• Competent in organizational, time management skills


• Demonstrated knowledge of office procedures


• Demonstration of proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) and Sunrise applications with the ability to learn new applications


• Demonstrates good judgment, problem solving and decision making skills


• Able to work flexible hours as needed to meet guest/resident care and services


• Ability to listen and remain calm through difficult situations


• Ability to work in an environment to meet deadlines


• As applicable, all Sunrise team members who drive a Sunrise vehicle must sign the Driver job description and understand the key essential duties for safety and regulatory compliance

Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals – at work and in your life.

We also offer benefits and other compensation that include:

• Medical, Dental, Vision, Life, and Disability Plans
• Retirement Savings Plans
• Employee Assistant Program / Discount Program
• Paid time off (PTO), sick time, and holiday pay
• Daily Pay offered to get paid within hours of a shift (offered in the U.S. only)
• Tuition Reimbursement
• In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses. The eligibility to receive such a bonus will depend on the employee’s position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program.
• Some benefits have eligibility requirements

Apply today to learn why Sunrise Senior Living is a certified Great Place to Work®

Sunrise considers the health and safety of its residents, family members, and team members to be one of its highest priorities. Employment with Sunrise is conditioned on completing and passing a drug test (which does not include marijuana), participating in testing requirements (e.g. Tuberculosis Test, Physical Evaluation). Covid-19 and Influenza vaccination is only required to the extent mandated by applicable federal, state, and local laws and authorities.

Selected candidates will be offered competitive compensation based on geographic location of community/office, skills, experience, qualifications, and certifications/licenses (where applicable).