When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together.

Sunrise Senior Living was again certified as a Great Place to Work® by Activated Insights. This is the 8th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of.

This role supports the West Division.  The ideal candidate will reside within the West Division.

The Director of Operations is responsible for leading all aspects of the business for their community portfolio. Responsible for
successfullyexecuting Sunrise’s strategic plan to achieve short-term and long-term company objectives through delivery of
quality care, customer service, sales, and operational excellence. 

As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job.
Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to
the essential functions listed as follows:
• Drive Talent, Experience, and Performance Management (Strategic Pillar: Engagement):
o Exemplify the Sunrise culture of diversity, equity, inclusion, and belonging above all, demonstrating servant
leadership.
o Build and lead diverse, high performing teams.
o Overall management of talent, including but not limited to recruiting, on-boarding, goal setting, and providing
on-going constructive feedback, development and coaching of Executive Director (ED) and key Coordinator
positions.
o Proactively manage performance and make changes when appropriate to ensure communities have effective
leadership for team members and residents. Hold team accountable and correct actions when necessary.
o Identify leadership potential and drive succession planning.
o Assume leadership role with all disciplines, regional care, sales, HR, etc., within a matrixed reporting
structure.
o Set standards and motivate team to drive excellence and maintain high standards of quality care, financial
accountability, and business growth.
o Develop a working knowledge of state/Provincial regulations andensure compliance through supervising and
coaching team members in partnership with Regional Human Resources Managers.
o Maintain compliance in assigned required training and all training required by state/province or other
regulating authorities as applicable to this role to ensure that Sunrise standards are always met.
2 Director of Operations – US, BC Job Description September 2023
• Drive Business and Sales Strategy (Strategic Pillar: Grow):
o Operations:
▪ Provide strategic operational direction, development, business management, and strategy with a
focus on the overarching strategic priorities.
▪ Lead our operational, sales, and care teams to provide innovative, outstanding, and consistent care
and services to residents and families.
▪ Monitor and drive operational results by data driven facts through company operational, financial
reporting, and business intelligence systems for planning and strategic decision making.
o Financial:
▪ Knowledge of Profit and Loss (P&L) and business management (pricing, financial reporting, census
measures, variance reports, labor/labour reports, etc.).
▪ Understand and employ multiple revenue drivers, beyond occupancy levels, which drive the top line
(e.g., pricing, inventory management, care levels, programs enhancements).
▪ Accountable to portfolio to apply budgeting and capital expenditure policies and procedures,
including processing expenses and budget data timely per Sunrise policies and internal business
controls.
▪ Engage with Asset Management and Financial Planning and Analysis (FP&A)teams to increase value
proposition as a management services company with fiscal accountabilities to multiple owners and
stakeholders to achieve desired occupancy and operating results.
▪ Employ dynamic pricing and inventory management to drive occupancy and revenues.
o Sales and Marketing:
▪ Provide sales leadership and drive execution of sales strategies related to pricing, positioning, and
business development, ensure clinical execution and quality assurance, and drive transformational
change as it relates to vision and organizational objectives while being a champion for our Sunrise
Mission.
▪ Develop overall marketing strategy for area and review marketing plans for each community;
leveraging marketing and sales data to drive decision making and business planning.
▪ Partner with marketing to develop and implement strategic marketing campaigns to maximize lead
generation and occupancy growth while balancing company profitability goals.
• Drive Clinical and Wellness Strategy and Customer Experience (Strategic Pillar: Wellness):
o Demonstrate understanding and applyknowledge of all Sunrise products, programs and services including
their individual features and benefits they bring to residents and family members.
o Hold ultimate accountability for ensuring the customer experience is on-point, making certain that first
impressions display Sunrise’s community life as vibrant, nurturing, and welcoming.
o Oversee and ensure high level of quality assurance, regulatory compliance, and adherence to all risk
management processes.
o Oversee and manage resident care outcomes with Clinical Leader collaboration.

Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals – at work and in your life.

We also offer benefits and other compensation that include:

• Medical, Dental, Vision, Life, and Disability Plans
• Retirement Savings Plans
• Employee Assistant Program / Discount Program
• Paid time off (PTO), sick time, and holiday pay
• Daily Pay offered to get paid within hours of a shift (offered in the U.S. only)
• Tuition Reimbursement
• In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses. The eligibility to receive such a bonus will depend on the employee’s position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program.
• Some benefits have eligibility requirements

Apply today to learn why Sunrise Senior Living is a certified Great Place to Work®

Sunrise considers the health and safety of its residents, family members, and team members to be one of its highest priorities. Employment with Sunrise is conditioned on completing and passing a drug test (which does not include marijuana), participating in testing requirements (e.g. Tuberculosis Test, Physical Evaluation). Covid-19 and Influenza vaccination is only required to the extent mandated by applicable federal, state, and local laws and authorities.

Selected candidates will be offered competitive compensation based on geographic location of community/office, skills, experience, qualifications, and certifications/licenses (where applicable).