Job DescriptionEssential Duties
As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows:
Leadership and Operational Oversight
- Provide strategic direction and operational support to community Skilled Nursing Administrators to achieve organizational goals.
- Oversee the daily operations of multiple communities to ensure compliance with policies, procedures, and standards.
- Collaborate with community leadership to drive performance improvement and maintain a high standard of care delivery.
- Attend community meetings; Stand Up, IDT, Department Head Meetings, Town Hall, Quality Improvement, and others in partnership with the Regional Director of Resident Care (RDRC).
- Build relationships with internal and external business partners (e.g., pharmacy, therapy, medical directors, etc.) proactively.
- Provides community leadership support as interim Skilled Nursing Administrator for open community positions.
Regulatory Compliance and Quality Assurance
- Ensure all skilled nursing communities comply with state and federal regulations, including Centers for Medicare and Medicaid Services (CMS), Occupational Safety and Health Administration (OSHA), and Health Insurance Portability and Accountability Act (HIPAA) requirements.
- Conduct regular audits of community operations, documentation, and practices to identify and address deficiencies.
- Conduct routine site visits of the communities to ensure compliance with established organization policies, standards, and regulatory requirements.
- Support communities in preparing for surveys, inspections, and implementing corrective action plans when necessary.
- Provide support during federal and state surveys.
Quality Care and Resident Satisfaction
- Monitor the delivery of resident care across communities to ensure it meets organizational and regulatory standards.
- Oversee the implementation of quality improvement initiatives to enhance resident outcomes and satisfaction.
- Address escalated resident or family concerns and resolve grievances effectively.
- Review/manage community quality data in partnership with the RDRC to identify trends and corrective action plans as part of the quality process improvement.
Financial Oversight
- Oversee community budgets, financial performance, and resource allocation to ensure fiscal responsibility.
- Work with community Skilled Nursing Administrators to identify cost-saving opportunities while maintaining care quality.
- Approve budgets and financial plans submitted by facilities.
- Review monthly financial statements in partnership with community Skilled Nursing Administrators and implement corrective actions.
Staffing and Development
- Lead the recruitment, training, and professional development of Skilled Nursing Administrators and other key staff.
- Provide mentorship and performance feedback to community leadership teams.
- Ensure communities maintain adequate staffing levels to meet resident care and operational needs.
Policy and Standardization
- Develop and implement standardized policies, procedures, and best practices across all communities.
- Monitor adherence to organizational standards and ensure consistency in operations.
Performance Monitoring and Reporting
- Analyze operational and clinical performance metrics to identify areas for improvement.
- Prepare and present performance reports to corporate leadership, highlighting achievements and challenges.
- Establish and monitor KPIs to measure community success and regional effectiveness.
Crisis Management and Support
- Provide leadership and guidance during emergencies such as staffing shortages, outbreaks, or natural disasters.
- Ensure facilities have up-to-date emergency response plans and adequate training.
Communication and Collaboration
- Act as the primary liaison between corporate leadership and community Skilled Nursing Administrators.
- Facilitate regular meetings to discuss performance, share best practices, and address challenges.
- Promote a culture of collaboration and teamwork across all communities.
- Maintain compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.
- Perform other duties as assigned.
Core Competencies
- Building Customer Loyalty
- Building Partnerships
- Building a Successful Team
- Building Trust
- Business Acumen
- Coaching for Success
- Communication
- Decision Making
- Delegating Responsibility
- Developing Others
- Driving for Results
- Facilitating Change
- Leading through Vision and Values
- Planning and Organizing
- Presentation and Training Delivery
- Sales Ability / Persuasiveness
- Stress Tolerance
- Work Standards
Experience and Qualifications
- Bachelors Degree in Healthcare Administration, Nursing, Business Administration required; Master’s Degree in Healthcare Administration (MHA), Business Administration (MBA), or related discipline preferred.
- Minimum of 2-3 years regional position experience overseeing multiple skilled nursing facilities.
- Minimum of 5–7 years of experience as a skilled nursing administrator or in a senior leadership role within long-term care.
- Proven experience managing multiple facilities.
- Strong understanding of state and federal regulations governing Skilled Nursing Facilities (SNFs).
- Active skilled nursing administrator license in the applicable state(s).
- Exceptional leadership, communication, and interpersonal skills.
- Proficiency in financial management, including budgeting and resource allocation.
- Strong problem-solving and decision-making abilities.
- Ability to analyze data, identify trends, and implement improvement strategies.
- Proficiency in healthcare technology, including Electronic Health Record (EHR) systems and reporting tools.
- Proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel, Power Business Intelligence).
- Willingness to travel extensively between facilities.
- Ability to respond to emergencies and work flexible hours as needed.