When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together.

Sunrise Senior Living was again certified as a Great Place to Work® by Activated Insights. This is the 8th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of.

Overview

As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values, is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows:

Responsibilities

• Provide support to a number of communities, residents and responsible parties


• Assist customers with their inquiries


• Review accounts and settle disputes


• Act as a liaison between the community and responsible party


• Respond to specific statements and payment inquiries


• Provide ongoing training and coaching to various team members on collection procedures


• Successfully collect and close on past due A/R accounts


• Work with communities to proactively stop payments from becoming uncollectable


• Support month-end close deadlines and duties as part of the monthly corporate accounting close efforts.


• Perform other duties as assigned.

Core Competencies

• Customer service skills


• Detail oriented


• Ability to meet deadlines


• Mathematical skills


• Clerical skills


• Accounting skills


• Ability to follow directions

Experience and Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed throughout this job description are representative of the knowledge, skills, and abilities required.

• Minimum of two (2) years customer service experience


• Minimum of two (2) years collection experience preferred


• Strong organizational and time management skills. Good attention to detail


• Ability to work independently in a high-volume, fast-paced environment and consistently meet department deadlines


• Prioritize activities, and follow-up on pending items with assigned communities


• Oral communication – English as a first language. Able to communicate with all customers and team members in a professional and confident manner


• Written communication – able to communicate through email with clear and complete instructions/responses in a timely fashion (see department flextime and WFH policy for email timeliness and expectations)


• Willingness to build and maintain cooperative working relationships with community and area team members


• Ability to adapt and accept changes in procedures and tasks


• Proficient in MS Word, Excel and Outlook.

Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals – at work and in your life.

We also offer benefits and other compensation that include:

• Medical, Dental, Vision, Life, and Disability Plans
• Retirement Savings Plans
• Employee Assistant Program / Discount Program
• Paid time off (PTO), sick time, and holiday pay
• myFlexPay offered to get paid within hours of a shift 
• Tuition Reimbursement
• In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses. The eligibility to receive such a bonus will depend on the employee’s position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program.
• Some benefits have eligibility requirements

Apply today to learn why Sunrise Senior Living is a certified Great Place to Work®

Sunrise considers the health and safety of its residents, family members, and team members to be one of its highest priorities. Employment with Sunrise is conditioned on completing and passing a drug test (which does not include marijuana), participating in testing requirements (e.g. Tuberculosis Test, Physical Evaluation). Covid-19 and Influenza vaccination is only required to the extent mandated by applicable federal, state, and local laws and authorities.

Selected candidates will be offered competitive compensation based on geographic location of community/office, skills, experience, qualifications, and certifications/licenses (where applicable).