Essential Duties
As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows:
Resident Move-In Process
- Manage the move-in process as outlined in the Resident Move-In Checklist.
- Meet with the resident and/or family on the day the Community Fee is placed and review the Move-In Packet ensuring all information is explained for understanding.
- Coordinate the Resident Assessment with the Resident Care Director (RCD) and Assisted Living Coordinator ALC)/Reminiscence Coordinator (RC).
- Ensure all Sunrise and required state/province paperwork and forms are completed on or before the move-in date by the resident and/or family.
- Ensure the completion of the Resident Profile.
- Schedule the Resident Agreement Signing.
- Ensures on the Move-In day, the Move-In Coordinator:
- Collect any remaining paperwork.
- Review the Welcome Packet with the resident and family member(s).
- Orient the resident and family to the community.
- Present the room to the resident and family and explain the telephone and emergency procedure systems and other services such as hair care/salon, transportation, activities, etc.
- Arrange lunch or dinner for the resident and family members on the Move-In day.
Communication
- Maintain an open and ongoing dialogue with the resident and/or family from the time the Community Fee is placed through Move-In to ensure a smooth transition for the resident and to identify resident/family needs.
- Initiate communication with resident’s physician and/or family to ensure completion and delivery of the Physician’s Statement and any state/province- specific forms.
- Facilitate the Resident Assessment with the RCD and ALC/RC.
- Assist the resident and family members in making the emotional connection to the new community through awareness, integration and socialization techniques, and engaging activities.
- Review, read, notate, and initial Daily Log to document and learn about pertinent information.
- Maintain and protect the confidentiality of resident information.
- Facilitate the Sunrise Founders Club ensuring all Founders Club benefits are received by the resident and/or family as applicable for new communities.
Suite/Apartment Readiness
- Ensure the suite/apartment is ready for move-in using the Suite Readiness Checklist.
- Communicate any necessary suite/apartment readiness needs with the Maintenance Coordinator.
Resident Records and Administrative
- Prepare the resident’s administrative file according to Sunrise and state/province specific regulatory compliance.
Risk Management and General Safety
- Partner with community team to ensure community is in compliance with national/provincial regulations pertaining to occupational health and safety requirements, promoting Risk Management programs and policies, and adhering to safety rules and regulations.
- Practice safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS), and Lockout Tagout procedures.
Quality Assurance and Regulatory Compliance
- Ensures that community follows all federal, state/provincial, local laws and regulations and Sunrise policies as it pertains to health care food service activities and operations.
- Complete Food Safety training and current Certification.
- Complete Allergens Training and current Certification.
Financial Management
- Assists in the presentation and value of Sunrise’s products and services for our residents, families and team members and targeted referral sources.
- Assists the DSD , executive director in completing the annual community budget.
- Understands and manages the department budget to include labor/labour and other expenses and its impact on the community’s bottom line.
- Reviews monthly financial statements and implements plans of action around deficiencies.
- Processes and submits monthly expenses and budget data timely per Sunrise policies and internal business controls.
- Coordinates with the community team to achieve maximum staff economies and cross training when applicable.
- Understands the internal cost associated with all Sunrise resident care programs.
Training, Leadership and Team Member Development
- Manages the department, including but not limited to: recruiting, hiring, training, coaching, disciplining and mentoring.
- Partners in the delivery and participation in Sunrise University Training and self-study programs during the required timeframe.
- Develops a working knowledge of state/province regulations and ensures compliance through supervising and coaching team members.
- Achieves the Team Member Engagement goals and actively leads in the Engagement Improvement Planning sessions.
- Completes team member staffing and scheduling according to operational and budgetary guidelines.
- Reviews daily timekeeping practices and payroll reports to ensure all hours worked are recorded and appropriately paid.
- Conducts timely performance appraisals with meaningful conversations.
- Holds team accountable and corrects actions when necessary and documents.
- Attends regular meetings; Stand Up, Cross Over, Department Head Meetings, Town Hall, Quality Improvement, and others as directed by the Executive Director.
- Keeps abreast of professional developments in the field by reading, attending conferences and training sessions.
- Maintains compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.
- Performs other duties as assigned.
Core Competencies
- Ability to handle multiple priorities
- Possess written and verbal skills for effective communication and the ability to facilitate small group presentations
- Competent in organizational and time management skills
- Strong attention to details and accurate record keeping skills
- Demonstrates good judgment, problem solving and decision-making skills
Experience and Qualifications
- High School diploma/GED; associate and/or bachelor’s degree preferred
- One (1) year of experience in an administrative support role
- Previous customer service experience
- Demonstration of excellent customer service skills
- Demonstration of proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) and Sunrise applications with the ability to learn new applications
- As applicable, all Sunrise team members who drive a Sunrise vehicle must review and sign the Driver job description and understand the key essential duties for safety and regulatory compliance
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