When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together.

At Sunrise, you will be part of a dynamic and talented team of professionals dedicated to the highest standards of excellence and quality of care. As a part of this organization, you will find opportunities that provide more than just a job. Sunrise is a place where personal and professional growth is an integral part of your career experience.

Essential Duties

As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows:

• Plan, develop, organize, implement, and evaluate the community’s independent living activity programs.
• Work with the Resident Association Board and assist the Resident Association committee’s in activity programs to support independent living.
• Assist residents based on their social, psychological, and physical needs.
• Assist residents as they transition into the independent community through the move in process, after a health care stay, or time away from the community.
• Responsible for operations of various departments as assigned by Supervisor to include but not limited to: security, transportation, concierge.
• Provide a smooth functioning, efficient operation through timely and effective resolution of grievances from residents, families, visitors, and team members.
• Monitor the outcomes of Resident Services activities by evaluating for an enhanced quality of life.
• Assist with reporting any incidents per the Sunrise and regulatory requirement for residents, families, and team members.
• Assist residents in conjunction with the sales department for moving within the community.
• Monitor the emergency system for the Independent Residents in coordination with the General Manager/Executive Director and other applicable departments to ensure it is updated for accurate response.
• Supervise all aspects of the concierge department and their performance expectations.
• Complete all required paperwork for the BOC/Controller for month end billing.
• Work with the clinic/wellness department, when applicable, to ensure all aspects of the Independent Residents health is maintained in the event of an emergency.
• Maintain compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.
• Perform other duties as assigned.

Core Competencies

• Building a Successful Team
• Building Customer Loyalty
• Building Trust
• Business Acumen
• Decision Making
• Delegating Responsibilities
• Developing Others
• Driving for Results
• Facilitating Change
• Planning and Organizing
• Sales Ability / Persuasiveness
• Technical / Professional Knowledge

Experience and Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed throughout this job description are representative of the knowledge, skills, and abilities required.

• High School degree / GED required; Associate degree preferred
• One (1) year experience preferred in a supervisory role or have participated in Sunrise’s Department Leadership in Training (DLIT) program
• One (1) year experience preferred in assisted living/long term care, full service, hospitality and or skilled nursing industries
• Ability to handle multiple priorities
• Ability to perform tasks with frequent interruptions
• Competent in organizational, time management skills
• Demonstrates good judgment, problem solving and decision making skills
• As applicable, all Sunrise team members who drive a Sunrise vehicle must review and sign the Driver job description and understand the key essential duties for safety and regulatory compliance
• Ability to work weekends, evenings and flexible hours

Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals – at work and in your life.

We also offer benefits and other compensation that include:

• Medical, Dental, Vision, Life, and Disability Plans
• Retirement Savings Plans
• Employee Assistant Program / Discount Program
• Paid time off (PTO), sick time, and holiday pay
• myFlexPay offered to get paid within hours of a shift 
• Tuition Reimbursement
• In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses. The eligibility to receive such a bonus will depend on the employee’s position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program.
• Some benefits have eligibility requirements

Selected candidates will be offered competitive compensation based on geographic location of community/office, skills, experience, qualifications, and certifications/licenses (where applicable).