When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together.

 

Sunrise Senior Living was again certified as a Great Place to Work® by Activated Insights. This is the 8th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of.

2025-236434

The Assistant General Manager (AGM) supports the General Manager in overseeing daily operations of an Independent Living–only community, with direct leadership responsibility for Food and Beverage, Concierge, Security, Housekeeping, and Resident Programming. This role ensures a luxury hospitality–level resident experience, operational excellence, and high standards of service, safety, and engagement.

The Assistant General Manager is responsible for assisting the General Manager with the overall leadership, management and success of the Independent Living community. These responsibilities include but not limited to financial management, sales and marketing, recruiting and hiring, supervising, training, team member relations and recognition, communication, Resident services, resident well-being, quality assurance, and regulatory compliance. Additionally, a key strategic component is the ability to learn from a General Manager and develop into a GM role within Sunrise Senior Living. At Sunrise, we pride ourselves as pioneers of the senior living industry in setting standards of excellence; we strive to provide exceptional personalized experiences and services to seniors better than anyone. The Assistant General Manager is expected to create, in alignment with our mission and values, a positive atmosphere in the community for residents, family and friends, and all team members.

Essential Duties

As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows:

Managing Vision and Purpose

• Communicate a clear, customer-focused vision, based upon Resident experience.


• Model a strong belief in mission, vision, and purpose.


• Articulate clearly, in words and behavior, the Sunrise Shared Values, Principles of Service, the Sunrise Team Credo, and Leaders Serve Hallmarks.


• Provide support to the GM by following through on identified community goals and assignments focused on fulfilling mission and driving margin.

Professional Development

• Commit to the goal of completing the training requirements of Sunrise University.


• Along with the GM, identify key development opportunities, build relationships, and leverage area leaders to ensure progress for future growth opportunities.


• Stay informed on Sunrise policies/procedures, state/province regulatory, and industry standards.


• Pursue stretch assignments and support regional initiatives to further develop skill sets.


• Attend and participate in educational classes and in-services as directed.


• Assist in the administrative team member on-call duties some evenings, weekends, and holidays.


• Assume the necessary duties in the absence of the ED as required.

Resident Services

• Lead and oversee Food and Beverage operations, ensuring exceptional dining quality, service consistency, and financial performance.


• Manage Concierge, Security, and Housekeeping teams to maintain a welcoming, safe, and impeccably maintained community.


• Oversee Resident Programming, delivering engaging, high-quality activities that enhance lifestyle, wellness, and community connection.


• Recruit, train, coach, and develop department leaders and frontline staff to uphold luxury service standards.


• Address resident needs and concerns promptly, ensuring high satisfaction and retention.


• Act as General Manager in their absence as assigned.


• Maintain proactive communication with residents.


• Encourage family involvement via Volunteer Programs.


• Make self available to residents and their families.


• Ensure Sunrise Wellness and Resident Care systems are implemented and followed.

Quality Assurance and Regulatory Compliance

• Strive for excellent quality care and service delivery as measured in the Quality Services Review (QSR); institute and ensure corrective action in a timely manner.


• Review customer and secret shopper surveys and act accordingly; assure appropriate corrective actions are in place in a timely manner.


• Develop a thorough working knowledge of state/province regulations, policies, and procedures; ensure compliance.


• Ensure community compliance with national/provincial regulations pertaining to occupational health and safety requirements.


• Practice safety procedures at all times, including PPE, MSDS, and Lockout Tagout procedures.

Business Acumen

• Assist the GM in meeting financial targets with the goal to maximize capital partner returns.


• Think abstractly and make things work when there is no absolute instruction; adapt to business needs.


• Knowledge of all Independent Living Resident operating programs, dining, and social programs.
• Support sales and marketing through networking, presentations, and participation in the move-in process.


• Work with the GM to overcome competitive obstacles.


• Understand market dynamics, including:




• Community niche positioning.


• Competitive differentiators.


• New service opportunities.


• Market demographics (culture, income, ethnicity, size).


• Labor availability and strategies to overcome obstacles.

Financial Management

• Adhere to the community budget and participate throughout the financial/budget process.


• Ensure budgeted revenue is achieved by maximizing occupancy and room rate.


• Review monthly financial statements with the GM and implement corrective actions as needed.


• Utilize revenue management tools to manage pricing to benchmarks.


• Manage labor to benchmarks, adjusting for occupancy and service level changes.


• Manage non-labor operating costs in line with budget levels.


• Support the GM in the submission of monthly expenses and budget data.

Customer Focus

• Achieve outstanding customer and team engagement survey results.


• Participate in development and review of engagement improvement plans.


• Resolve customer concerns using the problem resolution program.


• Participate in Resident Council meetings.


• Commit to say “yes”; only say “no” when absolutely necessary.

Driving for Results

• Exceed goals successfully; consistently perform as a top contributor.


• Encourage self and others to achieve results.


• Support the ED to ensure the community is:




• Meeting NOI expectations.


• Meeting occupancy expectations.


• Executing consistent labor schedules seven days a week.


• Driving ownership with Department Leaders.

Conflict Management

• Support effective resident forums for surfacing concerns.


• Address team member concerns to reduce turnover and increase engagement.


• Resolve team issues locally, timely, and effectively.


• Assist the GM in resolving Hotline Call Reports.


• Encourage forgiveness after conflict resolution.


• Use conflict resolution techniques to achieve mutual understanding.


• Recognize constructive conflict as a driver of innovation.


• Use the Employee Assistance Program (EAP) as a resource.


• Hold team members to high performance standards.


• Maintain an approachable demeanor.

Priority Setting

• Provide sound judgment relating to key issues.


• Facilitate effective Stand Up and Department Leader meetings.


• Honor time commitments and manage meetings efficiently.


• Communicate priorities effectively.


• Demonstrate flexibility in adjusting to changing business needs.

Decision Quality

• Comply with all regulations and principles.


• Think proactively, considering long-term impacts.


• Learn from past decisions.


• Encourage prudent risk taking.


• Maintain compliance in all assigned training.


• Perform other duties as assigned.

Core Competencies

• Building a Successful Team


• Building Customer Loyalty


• Building Trust


• Business Acumen


• Decision Making


• Delegating Responsibilities


• Developing Others


• Driving for Results


• Facilitating Change


• Planning and Organizing


• Sales Ability / Persuasiveness


• Technical / Professional Knowledge

Experience and Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed throughout this job description are representative of the knowledge, skills, and abilities required.

• Passion for working with seniors.


• Prior luxury hospitality leadership experience is required.


• College degree preferred; may be required per state/province requirements.


• Previous management experience including hiring, coaching, performance management, supervision, and discipline.


• Demonstrated success in managing operating expenses.


• Ability to handle multiple priorities effectively.


• Ability to delegate assignments appropriately.


• Excellent written and verbal communication skills, including small group facilitation.


• Proficient in organizational and time management skills.


• Demonstrates good judgment, problem solving, and decision-making skills.


• Proficient in computer skills, Microsoft Office, and Sunrise applications.


• If applicable, must meet Sunrise vehicle safety and regulatory requirements.


• Ability to work weekends, evenings, and flexible hours during peak service periods.

Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals – at work and in your life.

 

We also offer benefits and other compensation that include:

• Medical, Dental, Vision, Life, and Disability Plans
• Retirement Savings Plans
• Employee Assistant Program / Discount Program
• Paid time off (PTO), sick time, and holiday pay
• myFlexPay offered to get paid within hours of a shift
• Tuition Reimbursement
• In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses. The eligibility to receive such a bonus will depend on the employee’s position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program.
• Some benefits have eligibility requirements

Apply today to learn why Sunrise Senior Living is a certified Great Place to Work®

Sunrise considers the health and safety of its residents, family members, and team members to be one of its highest priorities. Employment with Sunrise is conditioned on completing and passing a drug test (which does not include marijuana), participating in testing requirements (e.g. Tuberculosis Test, Physical Evaluation). Covid-19 and Influenza vaccination is only required to the extent mandated by applicable federal, state, and local laws and authorities.

Selected candidates will be offered competitive compensation based on geographic location of community/office, skills, experience, qualifications, and certifications/licenses (where applicable).